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ECF and Hello Lamp Post: Delivering Smarter Solutions with Conversational AI
By Gemma Campbell
Published On September 4, 2025
When organisations run surveys, drop-in sessions or even online consultation, they reach the people already motivated to engage. Most people don’t engage, because the effort of seeking out engagement is a barrier that most people don’t have the time or space to cross.
Hello Lamp Post removes that barrier. Using QR codes on physical signage, it creates a conversation in the spaces where people already are, whether airports, construction sites or council facilities. Someone waiting for a flight, walking past a development site, or putting out their bins can scan and respond in the moment, without downloading an app or creating an account.
Uses are wide-ranging, but the underlying motive remains the same. Hello Lamp Post will help you reach the people your current engagement misses, in the places they already occupy, without overloading your engagement team.
Where it works well
- Large-scale construction, keeping affected communities informed and heard across a long project lifecycle
- Airports and transport, offering 24-hour wayfinding, service information and feedback options without the need for additional staffing
- Waste management, helping communities navigate changes to their bins, and Councils to drive behavioural change
- Local spaces, gathering ongoing community feedback on their neighbourhood as they use it.
Strategy meets technology
ECF is the exclusive Australian partner of Hello Lamp Post. Our role is to set clients up for success and provide ongoing support. We’ll help you identify where and how to deploy it, liaise with the development team on your behalf, and ensure the tool meets your strategic objectives.
Want to see it in action? Contact us at info@engagecf.com.au for a demo.
